Cheap Campervan Hire Auckland
Camper van hire New Zealand cheap campervan rental nz rent a camper van in new zealand

Frequently Asked Questions

Why Us?
  Q. What are the advantages of booking with your company?
  Q. Really? Your company has been in the motor vehicle industry since 1938?
Why are we so cheap?
  Q.People often ask us why our prices are so low.
Booking a vehicle
  Q. Do we need to pay a deposit when making a reservation?
  Q. Is my deposit refundable if I cancel the booking?
One Way Hires
  Q. Do you provide one way rentals?
One Island or Two Islands
  Q. What is your minimum rental period?
  Q. Can I take the vehicle on the Cook Strait Ferry?
Age Restrictions and Additional Drivers
  Q. How old do you have to be to rent a car?
  Q. Is there an additional charge for more than one driver?
Rental Rates
  Q. What is included in the rates on your website?
  Q. What is GST?
  Q. What is the insurance excess?
  Q. Can I reduce the insurance excess?
  Q. How Can I pay?
About the Vehicles
  Q. Are your vehicles non-smoking?
  Q. Are your vehicles all petrol?
  Q. Can I choose manual or automatic transmission?
  Q. What items come with the campervans?
  Q. What items are included in the kitchen set?
Optional Extras for Hire
  Q. What kind of movies come with DVD hire?
  Q. How does the fridge work?
Picking up the vehicle
  Q. Do I require an international licence?
  Q. What do I need to bring with me to hire a car?
  Q. Can I pay for my hire by credit card?
  Q. Do you offer free maps with the vehicle?
During the Hire
  Q. What if my vehicle breaks down?
  Q. Are there any roads I cannot drive on?
  Q. Can I drive on unsealed roads?
Returning the vehicle
  Q. What if I return the vehicle early?
  Q. Can I drop off a vehicle after hours?
  Q. Can I extend the rental while on hire?
  Q. How do we get back to the airport?
  Q. What is the re-fueling policy?
  Q. Do I need to clean the vehicle?
Why Us
Q. What are the advantages of booking with your company?
  1. We have no hidden costs in our pricing.
  2. For $22 per day or maximum $590 per hire, you can reduce the insurance to zero.
  3. We offer basic campervans with fridges being optional. Why pay for extra items you don’t need?
  4. The majority of our vehicles are plain white - they do not have any painted designs and have no sign writing. We try to not stand out in the crowd.
  5. We are a family business and have been in the motor vehicle industry since 1938!
 
Q. Really? Your company has been in the motor vehicle industry since 1938?

A. Yes, the company was originally a gas stand called Britomart Service Station Limited. Click here to see our Certificate of Incorporation.

 

Why are we so cheap?
Q: People often ask us why our prices are so low.

A: We're a Family Business, and we've had a Lot of Experience. Thomlinson Rentals Ltd has been in the Transport Industry since 1938!

  1. Keep it in the family:
    We are a family owned and operated business, and we make a unique team. Within our family, we have the skills to:
    - Carefully select and import vehicles directly from Japan
    - Design and build the camper van interior
    - Service the vehicles
    - Create our own websites with organic listings on Google, Bing and Yahoo
    - Design our own artwork for magazines and travel publications
    - Program our own online bookings and point of sales system
    - Reply to all emails, process bookings and track fleet availibility
    - Meet customers at our office. There's always a family member available.

  2. No Sign Writing:
    You may not see any of our vehicles on the road. That's because our vehicles have No Sign Writing. Most our vehicles are plain white, and our customers look like a local driving a van.

    We believe in No Sign Writing because our customers feel safer by not standing out in the parking lot .... and it costs a lot of money to paint your fleet Bright Orange, or Green, or with a Bob Marley Portrait.

  3. The Bells and Whistles are Optional:
    Our campervans are designed for the Independant Traveller. Non-essential items like a DVD Player and Fridge Hire are optional extras.

  4. Just the Right Size:
    We have a fleet of approximatly 200 vehicles, which is the perfect size for us to manage. If we expanded the business further, we may require a more complex management structure, and that's simply not our style. Plus it adds extra cost. During the Low Season, we park the vehicles in our own factory, just outside the Auckland City, and in Christchurch, we park vehicles on our Cousin's Farm.

  5. Book Direct with Us:
    We only have a few travel agents which sell our products, and they're New Zealand. We have no overseas agents, which saves us paying commissions. That way customers can book directly with us.

  6. Tech Savy
    We love to embrace new technology; it makes business much more efficient. Our family members have laptops with wireless connections, and our software (which we created) is online. This means it's always up-to-date, and we can work from anywhere. We even take the laptop on holiday with us during the low season and carry on working. That way we get longer holidays - it's a lifestyle choice.

  7. We Like the EasyJet Model
    EasyJet offers cheap seats on airlines, and their price goes up as they fill up the seats. We run our business the same way - book early and save money.

  8. No Hidden Costs:
    All our prices include gst, insurance and unlimited km. You can pay a one off fee to Optional Extras (eg. fridge hire is $60 per hire), and we offer a Zero Insurance Excess a very low rates.

 

Booking a Vehicle
Q. Do we need to pay a deposit when making a reservation?

A.We require a NZD$300 deposit (plus $7.50 credit card fee) to confirm a booking. The balance is payable when picking up the vehicle.

 
Q. Is my deposit refundable if I cancel the booking?
  1. Changes to the Booking
    Any changes to the booking are subject to availability, and must be made 7 days or more before the start of the hire. The price will be re-calculated at the rate applicable on the date of change. If the booking is cancelled, the deposit is non-refundable.
  2. No Shows and Late Cancellations:
    The deposit of $300 is non-refundable; however we will not charge any additional money.
 

One way and split hires
Q. Do you provide one way rentals?

A. . Yes you can reserve a one way car or campervan rental between Auckland and Christchurch. One way hires attract a relocation fee of up to $400.


One Island or Two Islands?
Q. Can I take the vehicle on the Cook Strait Ferry?

A. Yes, you can take all our vehicles on the ferry. We recommend using Bluebridge Ferries for crossing the Cook Strait. They offer the cheapest rates and you can make changes to the sailing date free of charge. As all our vehicles are less than 5.5 metres, select the Private Car category when booking. Book direct at Bluebridge Cook Straight Ferry.

 
Q. What is your minimum rental?

A. Our minimum rental period for One Island is 7 days, and for traveling all of New Zealand is 14 days. If you have less time, you can pay for the minimum rental period and return the vehicle early without a refund.


Age Restrictions and Additional Drivers
Q. How old do you have to be to rent a car?

A.You need to be 21 years or over to rent a economy campervan and hold a full drivers license.
Hirer’s aged 18 to 20 years old must have held a full license for at least one year and can only hire the micro campervan..

Q. Is there an additional charge for more than one driver?

A. Yes, It cost $30 per hire for each additional driver.


Rental Rates
Q. What is included in the rates on your website?

A.Our rates include gst (sales tax), insurance, unlimited km and roadside assistance. There are no hidden costs.

Q. What is GST?

A. GST stands for Goods and Services Tax, which is 15%. This tax is included in all of our rental rates, therefore you do not need to add this to the prices you see listed on our website. We have no hidden or additional costs.

Q. What is the insurance excess?

A. Comprehensive insurance is included in all our prices. If you have an accident, the most you have to pay is $3,000. This is called the insurance excess.

Q. Can I reduce the insurance excess?

A. Yes, you can purchase the Zero Excess which cost $22 per day or maximum $590 per hire. If you have an accident, you do not have to pay anything. This also covers multiple tyre punctures and one windscreen. No bond is required, and you can drive on both sealed and unsealed roads.

Q. How Can I pay

A. We accept Credit and Debit Cards or Cash
When picking up the vehicle and paying the balance, a surcharge may apply as follows:

Master Card and Visa Card (debit or credit card): 2.5 % surcharge
American Expressm, Diners or JCB Card: 4.5 % surcharge
Cash or Eftpos: No additional fee

About the Vehicles
Q. Are your vehicles non-smoking?

A. Yes, All our vehicles are non-smoking.

 
Q. Are your vehicles all petrol?

A. Yes, all our vehicles are petrol, we have no diesel vehicles. There are no additional road user charges for petrol vehicles.

Q. Can I choose manual or automatic transmission?

A. Most of our vehicles are automatic transmission. If you would like manual transmission, please let us know in advance and we will do our best to provide you with this.

Q. What items come with the campervans?

A. Each campervan has a 240 volt power cable, hanging light, water container, mosquito net, awning and kitchen set.

Q. What items are included in the kitchen set?

A. Wash basin, 1 x saucepan, fry pan, sharp knife, fish slice, can opener and two each of the following: dinner plate, bowel, cup, knife, fork, spoon, tea spoon. Additional items for more persons are available on request at no additional charge.


Optional Extras for Hire

Q. What kind of movies come with DVD Hire?

A. We provide 10 movies for free when hiring a DVD player ($60 per hire). We have a selection to choose from, including drama, horror, science fiction, western, romance, family movies, etc.

Q. How does the fridge work?

A. The fridge plugs into the cigarette lighter while the engine is running. It can also run from electricity if staying in a holiday park with the power cable connected. If you are camping without electricity, it can be used as a ice box.



Picking up the Vehicle
Q. Do I require an international licence?

A. You can use your current driver’s licence from your own country, or an International Driver’s Licence. If your licence is not in English, you should bring an English translation or obtain an International Driving Licence.

Q. What do I need to bring with me to hire a car?

A. You must bring your drivers licence and a credit card in your name.

Q. Can I pay for my hire by credit card?

A. Yes, we accept all major credit cards. When picking up the vehicle and paying the balance, a surcharge may apply as follows:

Master Card and Visa Card (debit or credit card): 2.5 % surcharge
American Express or JCB Card: 4.5 % surcharge
Cash or Eftpos: No additional fee


Q. Do you offer free maps with the vehicle?

A. Yes - we provide free road maps, guides and directories for Holiday Parks throughout New Zealand. We also have a limited number of free Bed and Breakfast guide books available.


During the Hire
Q. What if my vehicle breaks down?

A. In the unfortunate event of a break down, call our free phone number 0n 0800 33 44 44, or you can call us collect on (09) 376 9935. If the repair is less than $100 (example: interior light), simply fix the item and keep the receipt. We wil refund you the money when you return. We will also refund you for any time you cannot use the vehicle, and if the repair is serious, we will a provide a replacement vehicle.

Q. Are there any roads I cannot drive on?

A. Yes, there are three roads you cannot drive on:

  1. Ninety Mile Beach – This is located at the Northern most point of New Zealand. The beach is a registered road as the tour buses drive along it. You can still travel by road to Cape Reinga.
  2. Mt Cook Road – You can drive up to the visitors centre of Mt Cook, however you cannot drive beyond it.
  3. Skippers Canyon – This is the location of the Pipeline Bungy Jump and you can take a tour bus to access it.
Q. Can I drive on unseald roads?

A.Yes, you can drive on all public sealed and unsealed roads.

 

Returning the vehicle
Q. What if I return the vehicle early?

A.There are no no Refunds for early returns.

Q. Can I drop off a vehicle after hours?

A. Yes, we have a 24 hour drop off area in Auckland and Christchurch. Shuttle buses to the airport can be pre-booked for early morning flights, which is a very popular option in Christchurch.

 
Q. Can I extend the rental while on hire?

A. Yes, we are always happy for you to extend the hire, subject to the vehicle being available. Please phone us for the price.

 
Q. What is the re-fueling policy?

A. We check the amount of petrol when you leave. You are required to return the car with the same amount of fuel. If the vehicle has less fuel, we charge for the difference.

 
Q. Do I need to clean the vehicle?

A. You need to take the vehicle through a car wash before returning the vehicle; however you do not need to clean inside the vehicle. Car washes at petrol stations recycle the water which protects the environment. We do not wash any vehicles at our premises. If the vehicle is returned unclean on the outside, we have a $35 car wash fee.



Freephone 0800 33 4444 or from Overseas Phone + 64 9 255 5444
Auckland camper van hire: 12 Pavilion Drive, Mangere, Auckland, New Zealand
Christchurch campervan hire: 3 Doric Way, Waterloo Business Park, Islington, Christchurch City, New Zealand
Email : hire@rentalcarvillage.com

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